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Shipping and Returns for Scotty's Country Kitchen

Shipping Policies:

During the checkout process you will be asked to provide a preferred "ship date" for your pie and/or shirt to be shipped from our bakery. All items ship via UPS Ground, UPS 2nd Day Air and UPS Next Day Air delivery. 2nd Day Air orders can only be shipped Monday and Wednesday for delivery prior to the weekend. UPS does not normally deliver on Saturday. Next Day Air can only be shipped Monday, Wednesday and Thursday for delivery prior the weekend. UPS does not normally delivery on Saturday.

Saturday delivery is available for an additional charge with 2nd day Air or Next Day Air delivery services. Only pies slated for Saturday delivery can be shipped on Fridays.

During the ordering process you will be asked for a "preferred ship date" and "greeting card message" for your convenience. As always, if there are any questions give us a call at 845-374-2510 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . Any pie order must be received at least 48 hours before the proposed shipping date to ensure processing. In addition, we can take orders up to 3 months in advance for your convenience!

All packages are shipped via UPS with a delivery signature requirement unless specifically requested. We strongly suggest letting the receiver know about your gift on the day it is to be received to insure the items are brought into the home or business on a timely basis to insure a fresh product. If you are unsure of your recipient's plans, we recommend a gift certificate. Major holidays and weather conditions may change delivery availability. In addition, quantities may be limited at holiday time, therefore order your holiday pies early.

 

SHIPPING CHARGES:

UPS Ground Shipping Map of the United States

Are based on total order weight and destination. Shipping charges are figured at the beginning of the checkout process before any credit information is gathered. SCOTTY'S COUNTRY KITCHEN, INC. CAN NOT AND WILL NOT BE RESPONSIBLE FOR ANY ORDERS THAT SHIP ON YOUR SCHEDULED DATE AS REQUESTED AND ARE DELAYED DUE TO WEATHER CONDITIONS ETC. PERTAINING TO YOUR UPS DELIVERY AS REQUESTED. ANY DELAYS DUE TO UPS'S ERROR SHOULD BE ADDRESSED WITH THEM DIRECTLY. AS SOON AS A CREDIT IS ISSUED WE WILL RESHIP YOUR ORDER. SCOTTY'S COUNTRY KITCHEN, INC. can not and will not be responsible for incorrect delivery address's, causing non delivery, due to the address given by the customer and we will not be responsible for items that are exposed to the hot weather elements for a prolonged period of time due to the neglect of the recipient.

 

CANCELLATION POLICY:

** NO CANCELLATIONS ON THE DAY OF SCHEDULED SHIPMENT WILL BE ACCEPTED**.

 

RETURN POLICY: 

Due to the perishable nature of our baked goods, we do not accept returns of these items.

Returns of wearables are accepted, but customers are responsible for all shipping charges. Wearables can be exchanged for another size or style or a complete refund of the merchandise total (shipping charges are not refundable).

All returned wearables should be packed securely and sent to:

Scotty's Country Kitchen, Inc. – Returns
23 Soons Circle
New Hampton, NY 10958

Refunds will be issued through PayPal, unless other arrangements are made.

OUR PIES WILL ARRIVE SECURELY PACKED - HOWEVER, PLEASE EXPECT THAT THEY WILL EXPERIENCE  BUMPS  ON THE ROAD DURING SHIPPING.

We will not issue refunds for delivered pies unless the packaging materials themselves show damage incurred during shipment. Such damage must be reported promptly (within 48 hours) to UPS and Scotty's and we will make every effort to replace or refund these damaged items, based upon verification provided by the recipient. Original packaging must be kept available for return or inspection. If a package shows damage upon receipt, please refuse delivery and contact us immediately. 

As always, if there are any questions give us a call at 845-374-2510 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it .